A meeting about implementing enterprise AI

Enterprise AI, Explained

As described in this article, enterprise AI is how an organization incorporates artificial intelligence—technology that integrates the human ability to learn, understand, and interact at a level of sophistication that matches (and inevitably exceeds) human capabilities—into its infrastructure.

A Gartner study reveals that artificial intelligence is helping enterprises gain a competitive advantage across different industries. However, a big challenge for these early adopters is a lack of understanding of what enterprise AI is and how to benefit from it.

Support automation platforms like Capacity believe that the best technology helps you be more human. By using enterprise AI systems to streamline manual processes, everyone wins.

When enterprise AI is successfully implemented into the workplace, it should enable more efficiency and productivity, automated processes, and communication among customers and employees alike. The bottom line: Enterprise AI inherently improves the quality of work that teams put out.

Here are some examples of how enterprise AI can help businesses go above and beyond:

Answer questions.

Enterprise AI solutions should take on a majority of the grunt work your team is bogged down with everyday. Relieving teams of certain steps in processes can add a lot of value to the day-to-day experience. Without the use of AI, these processes could include reaching out to a team member, dealing with a data platform and datasets, managing data silos, logging into one or multiple systems, and manually searching through an intranet.

Real-time support automation platform Capacity is equipped to seamlessly connect an organization’s tech stack via app integrations, deep learning, cloud computing, computer vision, conversational interfaces, and machine learning models. Rather than an employee searching an intranet for knowledge, asking a coworker, submitting a helpdesk ticket, or diving into a cloud drive, the platform’s enterprise AI capabilities make it possible for an employee to access accurate information instantly by asking a real-world question via a chatbot.

Capacity features a conversational interface that is equipped with a knowledge base and helpdesk that connects to an organization’s cloud drive, documents, and mission-critical apps via API integrations. It can intelligently find and answer employee’s most commonly asked questions in seconds.

Automate processes.

In addition to getting rid of certain steps or tasks via efficiencies, an enterprise AI platform can also complete certain steps via automation and optimization. This is where a lot of the fear comes from when it comes to adding AI to the enterprise. While AI applications can complete repetitive tasks via algorithms and integrations, there is no real substitute for strategy and problem-solving. The tasks that AI projects can and should alleviate are those that slow down team members from doing important tasks. This includes sending off emails, scheduling meetings, setting reminders, extracting data from documents and white-papers, and much more.

Capacity features a workflow builder that enables teams to create digital representations of physical processes with low-code technology. When teammates create workflows for different processes, they can assign tasks to themselves, their teammates, and Capacity to complete.

Using enterprise AI to automate tasks can:

  • Save valuable time
  • Improve decision-making and use cases
  • Eliminate room for human error
  • Enable employees to apply more critical thinking to their work

This technology benefits business leaders in all industries, including financial services, retail, healthcare, life sciences, supply chain management, and data science.

To learn more about the best practices for your business, visit our Enterprise AI FAQ page.

Build solutions.

Though this article has mentioned this benefit in the last two sections as a secondary outcome, it is worth mentioning for the third time. Enterprise AI empowers employees with extra time to focus on things that only a human can do such as communicating and strategizing to build solutions that solve problems.

While extra time to solve business processes and brainstorm solutions is a great amenity to have on your side, Capacity can supply you with tools to build solutions. Capacity’s developer platform enables teammates to create integrations to proprietary apps and systems with a low-code solution, step-by-step instructions, clear descriptions, and a user-friendly interface. There’s no need for data scientists or engineers.

How can Capacity help with your enterprise AI efforts?

If you need help supporting your automation efforts, Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Employee satisfaction and productivity decreases as team members lose interest, and along with it goes customer satisfaction and retention. Instead of employees wasting time on frequently asked questions and repetitive tasks, Capacity believes they should spend their time on strategic work, escalations that require human thinking, and tasks that can’t be automated.

With Capacity, your team can focus on what matters the most. Support automation is not just a collection of products, but instead a harmonious AI-powered platform that empowers you to:

  • Answer more than 90% of your FAQs with an all-in-one helpdesk and reduce the tickets in your support team’s queue.
  • Automate monotonous processes and tasks with low-code workflows to increase productivity in cross‑functional teams.
  • Build solutions to empower your employees with access to information via a user-friendly knowledge base, suite of app integrations, and conversational interface.

If you are ready to take advantage of AI and optimize your knowledge management, then schedule a call with Capacity’s team of experts today.