PepsiCo Saves 438 Hours per Month with Answer Engine®

Founded in 1965, PepsiCo is an iconic food, beverage, and snack corporation. Their products, including Lay’s, Gatorade, SodaStream, and of course Pepsi Cola, are enjoyed by consumers around the world more than 1 billion times every day. 

Problem

With over 291,000 global employees, PepsiCo discovered that knowledge silos are a massive challenge. Valuable information was stored in hundreds of data silos around the world, and employees struggled to find it—or even know it existed.

Whether it was documents or presentations, spreadsheets or records, training videos, or executive advice, information was getting lost. Important data was often stored locally on individual drives, causing disruptions when team members moved on.

Plus, with offices worldwide, the same work was being done repeatedly, with no internal collaboration. Consumer research and analytics teams worked on the same projects but lacked visibility into each other’s successes and learnings—slowing down the entire process.

Solution

To help optimize their projects, PepsiCo turned to Capacity and deployed the Answer Engine®.

Rather than spending hours searching for specific files or information or guessing about the efficacy of advertising campaigns, employees can simply ask for what they need—and the Answer Engine® will search through every company file in seconds to find the answer.

Capacity can find the exact page an answer is located on, and even summarize results.

Plus, the Answer Engine® connects to the systems PepsiCo already uses, essentially eliminating disorganization issues. Setting specific access permissions is easy and quick.

Results

Now, PepsiCo marketing teams can learn from each other’s wins and challenges, even if they’re across the globe. HR teams can develop training programs that all of its 291,000 employees can access. Learning and development teams can distribute knowledge repositories that benefit everyone.

As a result, PepsiCo:

• Raised their NPS to 50
• Saves more than 438 hours each month
• Grew monthly users by more than 2500%

With easier access to information, PepsiCo can collaborate easier, all across the world—resulting in not only better employee experiences, but also higher efficiency, more effective work, and better output overall.

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