When you democratize your data, you improve the great opportunity for every employee to access and understand the customer experience. Although, it is critical to send the right reports to key stakeholders and decision-makers at the right time.
Further, data democratization can aid in leveling the playing field. Early, and consistent, feedback drives motivated employees to optimize their work processes for the benefit of the customer. When staff members understand how their jobs affect CX, they may experience more purpose in accomplishing their objectives.