AI chatbots have been rising for years and are expected to become even more popular. So much so 80% of organizations are actively seeking ways to incorporate chatbots into their services. They are used by businesses across all industries to automate customer service, increase efficiency, and improve customer satisfaction. However, choosing the right chatbot vendor can be a challenging task. With so many chatbot service providers in the market, deciding which one is the best fit for your organization can be overwhelming.
In this article, we will explore what a chatbot vendor is, the benefits of AI chatbots for businesses, and what questions to ask when selecting a chatbot provider. We will also provide a list of the top chatbot providers to consider.
What is are chatbot vendors?
A chatbot vendor is a company that provides chatbot technology and services to businesses. Chatbot providers offer various solutions, such as pre-built chatbots, custom chatbots, and chatbot development tools. They also provide training, support, and maintenance services to ensure the chatbots run smoothly and meet the business’s needs.
Benefits of AI Chatbots for Businesses
AI chatbots have numerous benefits for businesses. Here are some of the key advantages of AI chatbots:
- Increased Efficiency: AI chatbots can simultaneously handle several customer queries and requests, allowing businesses to save time and resources.
- Improved Customer Experience: Chatbots can provide instant customer responses, reducing response time and improving the overall customer experience.
- Cost Savings: Chatbots can significantly reduce the costs associated with customer service, such as hiring and training customer service representatives.
- 24/7 Availability: AI chatbots can support customers 24/7, improving accessibility and customer satisfaction.
- Personalization: AI chatbots can personalize the customer experience by offering personalized product recommendations and targeted promotions based on customer behavior.
What Questions Should I Ask a Chatbot Vendor?
When selecting a chatbot provider, there are several questions you should ask to ensure that the vendor can meet your business’s needs. Here are some key questions to ask:
- What types of chatbots do you offer?
- Can you provide examples of chatbots you have built for businesses in my industry?
- What customization options do you offer?
- What integrations do you support with other software and systems?
- What training and support do you offer for my team?
- How do you ensure the security and privacy of customer data?
- What pricing models do you offer, and what is included in each package?
- How do you measure the success of the chatbot implementation, and what metrics do you track?
8 Best Chatbot Providers in 2023
1. Capacity
Capacity is an AI-powered support automation platform offering various features to help businesses automate support and business processes. One unique aspect of Capacity is its low-code platform, which makes it easy for companies to create customized chatbots and workflows without requiring extensive coding knowledge.
Why choose Capacity:
- All-in-one helpdesk: Capacity’s AI-powered helpdesk can answer more than 90% of your frequently asked questions, reducing the number of tickets in your support team’s queue. This can help businesses save time and resources while providing better customer support.
- Workflow automation: Capacity’s low-code platform makes automating monotonous processes and tasks easy, increasing productivity in cross-functional teams. Using this tool can help businesses in simplifying their procedures and enhancing productivity.
- User-friendly knowledge base: Capacity offers a suite of app integrations and a conversational interface that makes it easy for employees to access information. This can help businesses improve collaboration and knowledge sharing across teams.
- Flexible deployment options: Capacity’s flexible database can be deployed anywhere, making it easy for businesses to integrate it with their existing tech stack. This can help companies to save time and resources while ensuring seamless integration with their current systems.
Get Started with AI
Capacity’s customized AI Assessments can help:
- Identify opportunities for using AI
- Prioritize use cases that fit your goals
- Build an action plan for implementation
2. IBM Watson Assistant
IBM Watson Assistant is a powerful AI-powered chatbot platform that allows businesses to build and deploy chatbots across various channels. One unique feature of IBM Watson Assistant is its ability to handle complex conversations with multiple intents, making it a good choice for large enterprises.
Why Choose IBM Watson Assistant?
- Advanced AI capabilities: IBM Watson Assistant offers advanced AI capabilities, including natural language understanding, sentiment analysis, and entity recognition, making it a good choice for businesses that handle complex conversations.
- Integration with other IBM tools: IBM Watson Assistant can integrate with other IBM tools, such as Watson Discovery and Watson Language Translator, to provide a comprehensive AI solution.
- Strong security features: IBM Watson Assistant offers robust security features, including data encryption and user authentication, to protect sensitive data.
3. Dialogflow
Dialogflow, formerly known as API.ai, is a chatbot platform that offers NLP capabilities, making it a good choice for businesses that want to create conversational chatbots. Dialogflow’s ability to handle complex conversations, including follow-up questions and context-specific responses, makes it stand out.
Why Choose Dialogflow?
- Powerful NLP capabilities: Dialogflow offers powerful natural language processing capabilities, including context-specific responses and follow-up questions, making it a good choice for businesses that want to create conversational chatbots.
- Easy-to-use interface: Dialogflow’s drag-and-drop interface makes it easy for non-technical users to build and customize chatbots.
- Strong integration capabilities: Dialogflow can integrate with other tools and platforms, including Google Cloud and Facebook Messenger.
4. Botpress
Botpress is an open-source chatbot platform that allows businesses to build and deploy chatbots across various channels, including websites, messaging apps, and voice assistants. Botpress’s modular architecture will enable developers to customize and extend the platform’s functionality easily.
Why Choose Botpress?
- Open-source nature: Botpress is an open-source platform, meaning businesses can customize and extend the platform’s functionality to meet their specific needs.
- Flexible architecture: Botpress’s modular architecture allows developers to customize and extend the platform’s functionality easily.
- Strong community support: Botpress has a strong community of developers and users who contribute to the platform and provide support to other users.
5. LivePerson
LivePerson is a chatbot platform offering AI-powered chatbots and live chat support. It is a good choice for businesses that want to provide automated and human support.
LivePerson can analyze customer behavior in real-time, allowing companies to deliver personalized recommendations and offers.
Why Choose LivePerson?
- Combination of automated and human support: LivePerson offers both AI-powered chatbots and live chat support, allowing businesses to provide automatic and human support to their customers.
- Powerful analytics capabilities: LivePerson’s analytics capabilities allow businesses to analyze customer behavior in real-time and deliver personalized recommendations and offers.
- Strong integration capabilities: LivePerson can integrate with many other tools and platforms, including Salesforce and Shopify.
6. HubSpot
HubSpot is a marketing automation platform with a chatbot builder, making it a good choice for businesses wanting to create chatbots as part of their overall marketing strategy. One unique feature of HubSpot’s chatbot builder is its drag-and-drop interface, which allows non-technical users to build and customize chatbots easily.
Why Choose HubSpot?
- Marketing automation capabilities: HubSpot offers a wide range of marketing automation tools, including a chatbot builder, making it a good choice for businesses that want to create chatbots as part of their overall marketing strategy.
- User-friendly interface: HubSpot’s drag-and-drop interface makes it easy for non-technical users to build and customize chatbots.
- Strong CRM integration: HubSpot’s chatbot builder can integrate with its CRM, allowing businesses to capture and manage leads directly from the chatbot.
7. Tars
Tars is a chatbot platform that focuses on creating conversational landing pages, making it a good choice for businesses that want to use chatbots for lead generation and customer engagement.
They can create highly interactive chatbots that can guide users through complex processes.
Why Choose Tars?
- Focus on conversational landing pages: They focus on creating conversational landing pages, making it a good choice for businesses that want to use chatbots for lead generation and customer engagement.
- Highly interactive chatbots: Their chatbots are highly interactive and can guide users through complex processes.
- Strong integration capabilities: Tars can integrate with a wide range of other tools and platforms, including Zapier and Google Analytics.
8. Intercom
Intercom is a customer messaging platform that includes a chatbot builder, making it a good choice for businesses that want to create chatbots as part of their overall customer engagement strategy. Intercom’s chatbot builder can use data from other features like lead qualification and segmentation to create highly targeted chatbot interactions.
Why Choose Intercom?
- Customer messaging capabilities: Intercom is a comprehensive customer messaging platform that includes a chatbot builder, making it a good choice for businesses that want to create chatbots as part of their overall customer engagement strategy.
- Highly targeted chatbot interactions: Intercom’s builder can use data from other features, such as lead qualification and segmentation, to create highly targeted chatbot interactions.
- Strong integration capabilities: Intercom can integrate with many other tools and platforms, including Salesforce and Slack.
See why 1200+ companies choose Capacity as their preferred AI chatbot vendor. Try it for free now!
