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Why You Should Ditch Your Intranet

by | Oct 21, 2021

An intranet is a private network that only users within a company or organization can access. A company intranet aims to provide a portal for employees to communicate, collaborate, and share work-related information. There are, however, better options for sharing information within a company than the traditional intranet most organizations use. There are several important reasons why a business should leave its intranet behind. Modern solutions make data actionable, provide up-to-date information, and free up time and money.

Actionable data is far superior to accessible data.

Intranets are notorious for building up the clutter that most people in an organization don’t use or need. Harvard Business Review states that an intranet can fill up with so much “stuff” that’s not put together in an organized fashion that employees will eventually avoid using it.

An organization needs to do more than just store data. Making data actionable while managing multiple databases will make information both helpful and easily accessible. Many companies are ditching the intranet and adopting support automation platforms to enhance the employee experience by providing accessible and actionable data.

Up-to-date information is key to employees’ success.

Many organizations have an intranet so employees can communicate, connect, and share information. However, in many instances, employees either don’t use or don’t reap the full benefits of a company intranet. 

Intranets are notorious for housing outdated information. Keeping an intranet up-to-date is time consuming. The longer information remains out of date, the fewer employees will use an organization’s intranet. With an AI-powered support automation solution and a centralized knowledge base, information can easily be kept up-to-date so accurate answers are at each employee’s fingertips. 

Companies are saving time and money by ditching their intranet.

Keeping an intranet running takes time and talent. Even if a company is fortunate enough to have a team of technical and creative leaders, those talents are likely put to better use elsewhere. To keep the intranet from becoming a junk drawer and making sure it’s helpful to employees is a full-time job for almost any organization. Ultimately, maintaining an intranet costs a company money. Too many organizations spend a big part of their budget building an intranet when intranet replacement is the way to go. There are more accessible and cost-effective solutions a company can implement. 

What is the modern intranet replacement? 

Replacing a traditional intranet system can begin when companies look at ways to use the most advanced technology effectively. Many companies are adopting a support automation platform. This new technology connects your entire tech stack to  answer questions, automate repetitive support tasks, and build solutions to any business challenge. Here are key features to look for:

  • Chatbots – A chatbot can help employees find information more efficiently than scavenging through a cluttered intranet system.
  • Centralized knowledge base– A centralized knowledge base can integrate with a variety of apps. This means employees only have to access a single platform to find the answers they’re looking for.
  • Seamless escalation – Artificial Intelligence-powered tools continually learn and add new information, allowing an organization to stay up-to-date with all the latest information and support employees needs. However, there are times when a chatbot does not know an answer, and the question needs to be routed to a human for support. It’s important to find a platform that provides seamless escalation through live chat or a ticketing system so every question gets answered in a timely manner by an expert.

How can Capacity eliminate the need for intranet?

Building and maintaining an adequate internal communications platform is crucial to the success of any company. Capacity can help an organization build a frictionless intranet replacement to improve each employee’s experience and increase productivity. A support automation platform incorporating the most advanced technology can improve communication, facilitate remote work, and seamlessly provide the support employees need 24/7.

Capacity is a support automation platform featuring complete end-to-end services. The AI-powered platform reduces repetitive tasks, navigates multiple systems, and improves employee engagement. Instead of building an intranet, Capacity can provide a company with a more modern alternative. An intranet replacement system can save an organization money and resources while delivering an efficient system that can meet the needs of its employees.