Email: a convenient way to communicate, and a thorn in the side of business efficiency. Modern workers now spend the majority of their time catching up on email and communicating with colleagues, not performing revenue-generating tasks. Plus, customer demands are only going up—and so is the daily number of emails in support inboxes. Luckily, new tools like AI email generators enable businesses to automate email as a support channel, saving time, frustration, and money.
For contact centers, support teams, or any team whose inboxes are constantly flooded, AI email generators can offer valuable time back while reducing repetitive work. But the benefits go far beyond that, so let’s dive into our top 5 reasons why an AI email generator for support can scale support strategies, improve efficiency, and boost customer satisfaction.
1. AI Email Generators Reduce Support Costs
It’s no secret that support is expensive. Every incoming email, call, and ticket costs time and money. But AI email generators can change all that.
Using advanced generative AI, tools like Capacity’s Autopilot can read and respond to 90% of incoming emails…before an employee ever sees them.
By automating 90% of email responses, businesses not only drastically lower the time their employees spend on repetitive emails—they lower response and resolution times, too. Fewer emails escalate into expensive calls and tickets, while productivity skyrockets.
Ultimately, by strengthening email as an automated support channel, businesses can reallocate resources to depend less on traditional, expensive channels like voice.
2. AI Email Generators Are Accurate and Always Learning
AI email generators like Autopilot don’t come up with email responses out of thin air—they use company information, files, and documents to find the right answer, every time.
Connected to a knowledge base, Autopilot generates a friendly, informative email with few errors, spelling mistakes, or unapproved wording. This ensures consistency, reduces the risk of potentially pricey errors, and boosts overall brand reputation as reliable and trustworthy. Answering questions like “How do I change my account details?” or “What’s my order status?” is no sweat for an AI email generator like Autopilot.
Plus, teams can set the emails to send automatically, or review and approve them when convenient. If an answer needs to be added or corrected, it’s stored and saved in the system for the future, improving service quality and efficiency over time.
With the right AI email generator, businesses can reduce support costs while ensuring that every email response is both accurate and helpful.
3. AI Email Generators Support Customers 24/7/365
The workers managing support inboxes have evenings and weekends, vacations and holidays…but AI doesn’t. Capacity’s Autopilot works 24/7/365 to offer the same level of quality service that customers expect during working hours.
This capability can be extraordinarily helpful for businesses with a lot of repetitive inquiries that build up over time—or global businesses operating in different time zones.
It can even mean that employees come to the office on Monday with an empty inbox, and more time to focus on revenue-generating tasks.
Of course, AI can’t answer every question. When emails do need a human touch, Capacity keeps humans in the loop to ensure that more personalized, one-on-one support.
4. AI Email Generators Help Employees, Too
Email automation and AI support aren’t just for customer service. Internal support desks face an overwhelming amount of questions and tickets, too—IT and HR are just two examples.
From password resets to PTO requests, these teams are constantly putting out small fires while trying to execute larger projects—while their colleagues put their own work on hold waiting for a response. Automating repetitive, routine employee requests with an AI email generator can help an entire business run more smoothly.
When IT doesn’t have to answer that email about connecting to office WiFi, or HR doesn’t have to send a copy of the employee handbook for the 5th time that week, they can focus on what really matters: doing their best work.
Plus, employees spend nearly two hours a day searching for information. When they can get the answers they need, fast, they become more productive and efficient, and their projects progress more smoothly.
5. AI Email Generators Enhance CX and EX
Taking all this together, there’s one big reason to use an AI email generator for support: tools like Autopilot can enhance customer and employee experiences.
Since Autopilot can deflect 90% of incoming emails, most customers and employees have the answers they need within moments. This helps them feel more supported and empowered while reducing the burden on support teams—it’s a win-win.
Plus, Autopilot is just one small part of Capacity, which deploys intelligent virtual agents, agent assist & employee enablement, and AI-powered campaigns & workflows across multiple channels into one support automation platform. This helps:
- Ensure support consistency across multiple channels, both internally and externally
- Raise support efficiency by deflecting 90% of all incoming emails, calls, and tickets in one platform
- Eliminate the need for expensive, scattered point solutions
Ready to try an AI email generator for support? Learn more about making your support more efficient with our new guidebook, The Future of AI for Contact Centers.
The Future of AI for Contact Centers
Discover:
- The different types of AI
- A framework for applying support automation
- Tips for choosing solutions