Mortgage loan officers are under constant pressure to speed up their workflows. However, it’s hard to do this when they don’t have the right tools to help them close loans faster, easier and more efficiently.
Thankfully, there are new alternatives to the mountains of paperwork and tedious manual processes that mortgage industry professionals are used to.
In this article, we’ll cover software that makes it easier for loan officers to manage their responsibilities so they can focus on closing deals instead of administrative tasks.
CRM for lead management.
A customer relationship management (CRM) system is one of the most powerful tools available to loan officers. A CRM allows you to track, contact and manage your contacts efficiently. It contains all the information about your leads, making it easy for you to reach out to them with follow-up messages or phone calls. It also allows you to track deals that are in progress, providing information about how the process is going.
All this information is presented in one place, making it easy for loan officers to stay on top of their deals at all times. CRMs also solve the problem of lead juggling by allowing file-sharing capabilities between departments, saving time when it comes to sharing documents with other team members.
Calendar scheduling application
Calendar scheduling applications help you schedule your tasks and to-dos. They help save time by planning things in advance instead of writing them down on a piece of paper and losing it.
It can be used as a simple task manager, and is also beneficial for creating meetings or calls that need to be scheduled. Instead of going back and forth with emails trying to find a convenient time for everyone, loan officers can automatically share their available times for borrowers to book instantly.
An electronic signature, or digital signature, is an advanced document signing method that uses encrypted data to transmit documents between parties.
An eSign system allows the loan officer to send/receive contracts online and then sign them digitally. With an eSign portal, companies can also track who has signed which document, who hasn’t yet and what action needs to be taken next.
An eSign portal is a great tool for managing the contract process once the initial phase of gathering information is over. It saves time by eliminating unnecessary paperwork, which in turn speeds up the process and saves money.
Support automation tools
Support automation is the new way to improve customer service and business operations. It brings many tools together to create a unified support system that helps improve the customer and employee experience. This ultimately makes customer service easier for support teams and less costly and more efficient for business owners.
It can be used in a variety of ways, such as:
The process of onboarding new hires can be incredibly time-consuming and frustrating. Many companies have no way to automate bringing new team members up to speed with policies and procedures, so they are stuck doing in-person training, which can be tedious and expensive.
Support automation empowers new employees to be autonomous and find answers before asking their team lead. Using tools like knowledge base and workflows, new hires can ask questions and receive immediate answers. This technology can be incorporated in common-use platforms such as Slack or Microsoft Teams, making it very user friendly to use. This removes the burden from team leaders to answer all their questions.
Making compliance easier.
Support automation platforms, like Capacity, also include pre-populated knowledge packs for Fannie Mae and Freddie Mac along with other popular loan products like USDA home loans, VA mortgages and FHA financing options. The result? Mortgage companies save hours per employee each month and increase productivity throughout the entire organization.
Improving the customer experience.
Support automation in customer service reduces inefficiencies and waste by streamlining and automating repetitive tasks and processes. For example, a support automation platform, like Capacity, can answer more than 90% of borrowers’ and potential borrowers’ questions.
Unlike human support teams, Capacity is available 24/7/365. Support automation also empowers your customers with the ability to schedule appointments, check rates and apply for loans on your website without having to call or email.
One of the most significant advantages of support automation is that it reduces the time investment required to manage incoming requests, allowing employees to focus on building relationships with their customers. This leads to higher customer satisfaction rates which in turn leads to higher profitability.
Learn more about Capacity.
Capacity is an AI-driven solution that automates the process of closing loans from day one. With its integrated solution, mortgage companies can manage borrowers’ entire lifecycle through one system.
It gives loan officers an easy way to provide exceptional customer service and helps mortgage companies streamline operations to increase their revenue.