What is LiveChat customer support?

LiveChat customer support is a technology feature that transfers a customer to a live representative during a chatbot conversation if the chatbot doesn’t have the answer. This is a beneficial feature to have because it eliminates customer frustration that comes from a customer having to repeat themselves and reach out on multiple mediums to get a single question answered. 
This is a feature offered by many customer support SaaS tools, but there is also a customer service software company, LiveChat Software.

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