Is LiveChat support automation?

Yes, LiveChat is software that seamlessly transfers a customer from a chatbot conversation to a live agent. However, using technology to streamline how businesses help customers doesn’t mean that humans are taken out of the loop. Instead, it means that customers are getting routed to the support staff more quickly. LiveChat also supports the employees by giving them helpful information from the conversation between the customer and the chatbot so they can better understand the problem and solve it.

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