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Robotic process automation (RPA), the deployment of configurable software to automate repetitive tasks in an organization’s workflow, will certainly change the landscape of IT jobs. But it’s important to understand that RPA tools and artificial intelligence are engineered to augment, not completely replace, the human efforts within an organization.
While more monotonous tasks will be automated, there will be a growing demand for certified IT professionals to harness the full potential of RPA software.