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TMC Fall

by | Jul 26, 2023

Want to offer 24/7 self-service support, eliminate repetitive work, and boost team productivity?

Meet the Capacity team at TMC Fall this September!

The Mortgage Collaborative uses Capacity to answer repetitive member inquiries and automate meeting setups between members. Here’s how it works:

  • Our AI concierge instantly answers 90% of 11,000+ monthly FAQs—everything from inquiries about joining the collaborative to upcoming events—directly on the website.
  • Automating processes like meeting scheduling saves the TMC team over 160 hours every year.
  • TMC staff can simply “ask Capacity” to instantly receive details on benefits information, PTO policies, and more—without digging through files or waiting hours for clarification from a colleague.

Ultimately, Capacity has helped TMC to set record numbers of meetings and to focus on higher-level work.

Meet with us today to scale your support!