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What are the key traits of an effective knowledge management system?

by | Dec 20, 2019

Implementing an effective knowledge management system improves the customer experience, internal communication, and ultimately, the bottom line. But that begs the question: “What must be included in an effective knowledge management system?” We’d suggest looking for these features when evaluating your knowledge management system:

  1. Is your median customer review improving?
  2. Is the average open ticket time decreasing?
  3. Are team members spending less time on non-critical tasks?
  4. Is cross-department knowledge sharing increasing?
  5. Does the executive team actively endorse the knowledge management strategy?