It’s difficult to set up one set of metrics for calculating knowledge management ROI for every organization since each is unique. However, it’s vital to understand the value of knowledge. How would your organization operate without access to knowledge? How would your team members perform if they did not have any experience or knowledge? How much does it cost to make the same mistakes not once but four or five times?
So then, ROI depends on how important knowledge is to your organization. Will decisions improve with more knowledge? Would it save time and cut costs if you could minimize the learning curve? How much value would come about if your team members had consistent access to the experience of the entire organization?