What do I need to look for when shopping for helpdesk software?

Working on implementing helpdesk software for your organization? Don’t be intimidated! To find the best customer support solution for your team, you simply need to ask a few key questions:

  1. What customer service pain points do you need to resolve?
  2. Which customer support activities need to be expedited or augemented?
  3. What helpdesk features would be most helpful to your customer support team?