In the digital era, existing processes will become outdated. As a result, every organization must have a plan that will innovate processes and systems continuously or face market exclusion. This process includes exploring new technologies, using lean principles, and implementing design thinking.
Moreover, the role of innovation must be an open and ongoing process involving key stakeholders and end-users. The objective is to connect things and people to facilitate open and visible interactions with speed and optimization. And, innovation should address collaborative challenges to ensure better methods for solving current and potential issues. Therefore, companies can continue to deliver better customer experiences.