The business world is evolving quickly, and the need to be agile has never been more critical. The barriers to rapid digital transformation can be challenging to overcome, but an organization can transition its technology smoothly into the future with careful planning and execution.
What are the barriers to rapid digital transformation?
Culture
Culture can be a difficult one to overcome. For digital transformation initiatives to succeed, an organization needs to have buy-in from all levels. If their leadership team isn’t behind them, even the best ideas won’t see meaningful results.The process to change company culture can be slow, but rewarding when adoption occurs.
Data silos
Having multiple systems that don’t communicate with one another can create problems when trying to innovate. If they cannot quickly get data from different departments, it will be difficult for the organization to move at the pace expected by today’s digital world.
Aging technology infrastructure
Software or platforms that don’t work well together can cause problems in digital transformation strategies. To be successful, organizations need reliable and easy-to-use technology. This can include servers, desktop computers, and other IT systems like CRM, ERP, and more.
Employees who are not the most tech-savvy
Employees who don’t have much experience with new technologies or modern processes can prevent businesses from adopting new technologies. These individuals can sometimes resist change because of how it impacts their workflow, and this resistance can slow down their efforts significantly if left unaddressed.
Legacy Assets
It can be difficult to modernize old systems that aren’t built for today’s business needs. This may require a complete replacement of these technologies, including an accurate cost/benefit analysis before a business can move forward on any new initiatives.
How to develop skills in new technology areas.
The first thing a company can do to develop skills in new technology areas like cloud computing and big data is to make it easy for employees to adapt and ensure everyone within the organization understands why digital transformation is so significant. This means training both managers and employees alike with information about what’s coming down the pipeline and how this will affect them directly on a day-to-day basis.
From there, work on understanding where the organization falls along the maturity curve regarding specific technologies by testing out different options and seeing where improvements need to be made before the full-fledged change occurs.
Digital transformation is not a one-time event; it’s an ongoing process.
Digital transformation is not a one-time event; it’s an ongoing process that requires time, effort, and resources to allow for business growth. Organizations can’t just take steps in this direction without expecting any significant disruptions. Businesses need to ensure everyone understands the new digital world and how it’s changing the industry from top to bottom before moving forward with change. This means training, both directly through employee interaction and management, to ensure they have a clear picture of what needs to be done in the future based on current market conditions and customer demand.
Finally, organizations need to test out different cloud computing options like AWS and other services. When full-fledged change does happen, the organization will be prepared to act quickly without any setbacks or issues down the road.
Using a support automation platform to help the transition.
People are accustomed to receiving instant information and support at home and work. To keep up with these expectations, support teams are overwhelmed by tickets, emails, phone calls, and repetitive tasks. Employees are frustrated, uninspired, and burnt out from monotonous work. Employee satisfaction and productivity decreases as team members lose interest, and along with it goes customer satisfaction and retention.
Tools like Capacity offer AI-powered support automation to help with customer support queries to ensure everyone gets the best possible service. It also helps internal operations like HR, employee training, and IT to ensure employees understand how to train and stay up-to-date with their skillset.
Making the transition from traditional customer service into AI-powered support automation takes time. But, it doesn’t have to be difficult if organizations take advantage of tools like Capacity that will help them navigate this process quickly and easily. Not only does Capacity offer on-demand chatbots for quick user queries, and also includes intelligent routing based on responses. This makes sure support is always available when needed.
Organizations can’t let fear hold them back from achieving digital transformation. Overcoming the barriers that hinder a company’s growth with tools like Capacity makes it easier for employees and customers alike.