AI is important to incorporate within your CX because it can help to future-proof your business. While AI is an advanced technology, your strategy doesn’t have to be complex to realize a competitive advantage.
How should you introduce AI? Consider a quick win such as using AI for repeatable tasks. Create a process that improves operational efficiencies while reducing costs. Make sure there is a seamless transition between AI and human resources. Examples could be balance inquiries, order status, and shipping status.