Responding to customers, and letting them know you have understood their feedback, is how you close the loop. For some customers, it’s a simple “thank you” or a monthly newsletter with customer news. Other times, it may be a survey or an answer to a question. Excite employees by sharing how their responses impacted CX.
The right CX platform can bring all feedback together. Further, it can provide real-time analytics with integrated dashboards and automated reporting so you always close the loop with your customers.