From providing applicants with instant answers to integrating with Facebook Messenger, Next Move has transformed their business by implementing Capacity’s AI-powered support automation platform.
Since onboarding, 92% of people who interact with Next Move’s Capacity bot get the answers they need without ever having to interact with a person. We think that’s pretty remarkable!
Let’s dive into the ins and outs of what made Next Move’s use case successful.
About Next Move, Inc.
Next Move, Inc is a healthcare staffing agency located in Kansas City, Missouri that serves candidates wishing to find travel nursing positions. They pride themselves on being the Midwest’s highest-paying travel nurse staffing agency. With a committed team of current registered nurses, Next Move, Inc. provides applicants and clients with top-tier service and support.
The Problem Next Move Faces
One constant challenge Next Move encounters is making sure team members respond to candidates in a precise and quick manner. When a candidate reaches out to their team, there are various data points the candidates inquire about, such as:
- Job qualifications
- Pay and contract information
- Shift type and availability
- Client facilities and more!
With thousands of jobs available at a time, Next Move’s team was short on bandwidth, causing disruptions and a lack of timely replies to candidates and client facilities.
When you mix complex layers in different processes with several stakeholders involved, it can be easy to get overwhelmed. Next Move’s ultimate goal is to provide candidates and clients with the best possible service and outcome. Insert Capacity to the rescue!
The Automation Solution
Capacity helps bridge the gap between candidates, clients, and the Next Move team. Capacity is able to integrate with Next Move’s most used systems, allowing information to be pulled instantly into their knowledge base. Let’s take a closer look at some of the key solutions Capacity provides:
Facebook Messenger Integration
A Facebook Messenger integration was crucial for the Next Move team. Team members can interact with potential healthcare providers to find qualified, further down-the-funnel candidates, as well as reach a wider candidate audience.
By integrating with Facebook Messenger, Next Move team members won’t miss a single opportunity because a human was not available to answer a question. Instead, Capacity puts in work when their team is away, ensuring nothing falls through the cracks.
Conversational AI Chabot Functionality
Capacity’s AI chatbot functionality allows candidates to get answers to their burning questions in a matter of seconds. With natural language processing (NLP) technology, talking to Capacity is just like chatting with your co-worker.
Since launching Capacity, Next Move, Inc. has seen significant results, including:
- An overall improved candidate experience
- Saving team members 200 hours per week to focus on other more important tasks
- Providing 24/7/365 candidate support
- Increasing lead flow and candidate engagement through their website and Facebook Messenger
Overall, Next Move, Inc. has utilized Capacity’s platform to streamline their time-consuming tasks to save team members valuable time, all while elevating the candidate and client experiences. It’s a win-win scenario!
To learn more about Next Move, Inc.’s success with Capacity, watch the testimonial video below!