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Deflect More Tickets with Customer Service Bots

Reduce tickets and free up customer service reps to handle complex work.

abstract illustration of the Capacity knowledge base
a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Get Customers the Answers They Want
Customers aren’t looking for unhelpful, boilerplate responses – they’re looking for answers.

Capacity’s chatbot generates tickets automatically for unanswered questions and dramatically improves deflection rates over time.

Our chatbot can launch workflows and automation tasks directly from a chat conversation, keeping your customer service team humming.

TRUSTED BY 1,900 BUSINESSES

Ready to deploy a smarter customer service bot? Sign up for a demo below to see Capacity’s technology in action.