Deflect More Tickets with Customer Service Bots
Reduce tickets and free up customer service reps to handle complex work.
![Customer Service Bots Hero abstract illustration of the Capacity knowledge base](https://capacity.com/wp-content/uploads/2024/03/Customer-Service-Bots-Hero.webp)
![Customer Service Bots Workflow a customer asking the capacity knowledge sharing platform how they can get a new health insurance card](https://capacity.com/wp-content/uploads/2024/03/Customer-Service-Bots-Workflow.webp)
Get Customers the Answers They Want
Customers aren’t looking for unhelpful, boilerplate responses – they’re looking for answers.
Capacity’s chatbot generates tickets automatically for unanswered questions and dramatically improves deflection rates over time.
Our chatbot can launch workflows and automation tasks directly from a chat conversation, keeping your customer service team humming.
TRUSTED BY 2,000+ ORGANIZATIONS
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