The Customer Experience Chatbot
Reduce calls, emails, and tickets with Capacity’s customizable AI chatbot and Guided Conversations. Provide next-level support by allowing customers and teams to intuitively and effectively choose their own path.
Endless Possibilities
Create customized follow-up responses. Customers aren’t looking for unhelpful, boilerplate information – they’re looking for the answer.
Automated Improvement
Generate tickets automatically for unanswered questions and dramatically improve deflection rates over time.
Integrated Workflows & Automations
Launch workflows or automated tasks directly from a chat conversation. Use chat inputs, CRM lookups, or custom database queries to automate support tasks.
NEW GUIDEBOOK
The State of Support Automation 2024
TRUSTED BY 1,900 BUSINESSES
Build Once, Deploy Everywhere.
Interact with users where they feel comfortable.Â
See Everything in One Place
Capacity acts as your team’s centralized command center to manage user interactions. All customer communications can be accessed in one place, saving your team time to focus on what is important.
Unlimited Destinations
Answer customer questions directly inside the applications that your customers are already using. Capacity allows your team to be everywhere all at once.
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