There is a lot of hype around RPA, especially since the COVID-19 pandemic has accelerated digital transformation. Nonetheless, the hype is warranted. According to Gartner, RPA is heading for widespread adoption at record speed.
Naturally, some organizations experience growing pains when implementing RPA. The key to avoiding obstacles lies with awareness and preparation. When used correctly, automation leads to the achievement of business values. Look for new opportunities to add depth to RPA’s potential.