RPA robots can manage manual, rule-based, and repetitive processes. These are the types of tasks that don’t require in-depth decision-making or thinking. For instance, RPA can check and send emails, load documents, read spreadsheets, perform searches, and open browsers.
It makes sense for RPA to assist with the complaint process, as well. RPA can help to organize and categorize customer complaints based on the subject matter and either provide an immediate response or route the customer to the appropriate agent. As a result, customers are served 24/7 rather than only during business hours.