Are there specific benefits one can expect with RPA in support offices?

Yes, absolutely. The whole point of RPA software is to reduce human effort using a more efficient method. Workflow optimization through robotic process automation is about one-third of the cost of offshore outsourcing.

Also, robots work 24/7/365, learning at the speed of programming and work at speeds impossible for humans to achieve. What’s more, RPA tools require very little IT support. Only a small staff is required for monitoring robot performance, managing output quality, improving efficiency, and keeping the functions of the RPA technology relevant. With networked robots, any human interface requirements are minimal since updates are simultaneously transmitted universally.