At Capacity, we believe there are no shortcuts on the path to success, and we’re proud to announce that Psyche Southwell recently received a well-deserved promotion. Psyche started working at Capacity back in January 2021 as an Apps Integration Specialist and was recently promoted to the Customer Success Engineer Team Lead.
To congratulate her and celebrate her accomplishments, we asked Psyche a few questions that highlight her experience and future goals as the Customer Success Engineer Team Lead. Keep reading to learn more!
Congratulations on your new role! How would you summarize your new responsibilities as the Customer Success Engineer Team Lead?
In addition to leading the team that builds app integrations and workflows, I get to actively engage with clients to facilitate deliverables and troubleshoot technical issues that they face.
What is a project that you’re most proud of in your last role as an Apps Integration Specialist? Why?
It’s difficult to identify just one. Since our team is customer-facing, we get to see how satisfied customers are when an application we build improves their days. One customer, for example, had a tricky time management system they weren’t too fond of, and an integration I built enables them to simply ask Capacity to clock them in and out. The application does all the heavy lifting.
What are you most excited about in your new role?
The thought of combining a range of my skills—both technical and socially interactive is especially thrilling to me. I enjoy the combination of coding, collaborating with colleagues, and working directly with customers. With this role, I can think of 99 challenges, but boredom ain’t one.
What’s the next big goal that you plan to achieve in 2021?
It’s twofold for me, just like the role in some ways. I want to sharpen my client skills and simultaneously expand my engineering skills so that I can be in the best position to support and advocate for my team.
What originally brought you to Capacity?
I made a major career pivot to technology in 2020. I was looking for a place where I could expand and hone my skills, collaborate with really talented colleagues, and address various complex technical problems. I feel fortunate that I found Capacity.
What originally led you to engineering?
Problem-solving excites and motivates me. I’ve had a career in poverty/policy research for that reason. When I discovered the kinds of multifaceted puzzles and challenges that I could address as an engineer, I was all in.
What’s your favorite part about working in engineering?
There’s something special about working with my team to build intricate products that respond to the needs of our customers. Knowing that what we created will be useful and in many cases indispensable to so many people is quite gratifying.