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Promoting From Within: Gabe Edwards

by | Sep 14, 2021

At Capacity, we believe there are no shortcuts on the path to success, and we’re proud to announce that Gabe Edwards recently received a well-deserved promotion. Gabe started working at Capacity back in September 2019 as DevOps Support and was recently promoted to a Junior DevOps Engineer. 

To congratulate him and celebrate his accomplishments, we asked Gabe a few questions that highlight his experience and future goals as a Junior DevOps Engineer. Keep reading to learn more!

Congratulations on your new role as a Junior DevOps Engineer! How would you summarize your new responsibilities? 

My new responsibilities include creating automation and deployment of code changes implemented by our internal development teams. I’ll also be pairing with our senior engineers on designing and improving our IT infrastructure.

What is a project that you’re most proud of in your last role as the Technical Support Engineer II? Why? 

I am most proud of the setup and deployment of Jamf MDM services and creating much-needed internal support for our remote staff. This was all deployed to users while everyone was remote. It was quite scary because I didn’t want to have people locked out of their computers while working remotely. I was able to build the system and get it to our users with no issues. This also solved many of the internal support tasks we saw daily at the beginning of the pandemic.

What are you most excited about in your new role?

I’m excited to learn more about Kubernetes and build more automations for our team. 

My team’s main goal is to help our teammates become effective at what they do. I love the idea of creating something that helps my co-workers. 

What’s the next big goal that you plan to achieve this year (inside or outside of work)?

I’m looking to knock out three projects on my Raspberry Pi. There are so many cool projects out there and I’ve created a list of projects I want to work on. One of my projects is to create an emulator that can play retro games.

What originally brought you to Capacity?

I joined Capacity because they provided the opportunity to learn a new craft. I knew that I wanted to get into coding rather than only creating scripts that solve basic support issues. In my past role, it was difficult learning all the skills I needed online due to the vast requirements of the job. Capacity was open to me learning DevOps skills when I was done with my support tasks.

What originally led you to get into this field?

I like to tinker with programs, settings, and software. For me, it was always something that just clicked and I was able to explain it to others with a simple explanation.

What’s your favorite part about working in DevOps/Technical Support?

I love the gratitude after solving problems. For me, it is the moment when frustration leaves the situation because the roadblock has been resolved. Everyone has that moment when they are just at their wit’s end and they don’t know what to do. I like being the person that people can depend on to solve problems. When others trust me with that stress, I can create a solution.