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NICE Names Textel by Capacity a Top Partner of the Year 2023

by | Jun 17, 2024

Textel by Capacity Takes Home the Prize for Top DEVone Partner

Earlier this week, NICE announced the winners of the NICE Top Partners of the Year awards at NICE Interactions 2024, the industry’s largest customer experience event. Textel by Capacity was named Top DEVone Partner of the Year, recognizing commitment to partnering for conversational AI excellence. 

The winning partners were recognized in eight categories for their excellence in helping NICE customers digitally transform their business through cutting edge cloud and AI solutions. Textel by Capacity integrates into the NICE CXone platform, enabling users to generate human and AI-powered texting conversations with customers.

“It’s an honor to be recognized by an industry leader like NICE,” said Capacity CEO, David Karandish. “Our partnership with NICE makes it easy to create an efficient and engaged workforce while boosting customer satisfaction.”

By adding texting from Textel by Capacity, teams can cut down on call volume and reduce operational costs in Contact Centers. NICE users can activate texting campaigns from inside the NICE CXone platform to improve CX and add their bottom lines.

“Partners, like Textel by Capacity, share our mission to help brands deliver exceptional customer experiences. Textel by Capacity is a trusted, long-term partner who provides superior, white glove service to our users, ” said Vincent Zandvliet, Global Executive NICE DEVone/Marketplace, NICE.

The judges selected the winning partners for devoting significant effort to refining their expertise via educational certifications and driving differentiation for customers.

Interested in learning more about Textel by Capacity? Sign-up here to request a demo.