AI CHATBOTS ARE TAKING OVER THE WORLD!
Just kidding – But do we have your attention now?
While we don’t have to worry about AI chatbots taking over the world (yet), they are quickly becoming a part of the “normal” workplace setting in modern businesses. In fact, Juniper Research has found that chatbots will handle more than 75% of inquiries in 2023.
Unless you have been living under a rock for the past year, you’ve probably heard of the infamous ChatGPT. This AI chatbot has been making waves in the workplace. And it’s becoming a go-to for businesses looking to improve employee productivity.
Let’s explore how companies are using chatGPT to improve employee productivity, starting with the top benefits.
Automate Your Work
Capacity’s enterprise AI chatbot can help:
- Answer FAQs anytime, anywhere
- Find relevant documents within seconds
- Give surveys and collect feedback
Benefits of using AI for productivity
Picture this. A work life where you never have to spend hours answering mundane emails or worrying about forgetting that critical meeting. With the help of AI chatbots, the world of work is becoming a smooth-sailing ocean to navigate. No need to worry about scheduling appointments. No more answering repetitive questions that have been answered a hundred times before. AI chatbots can easily handle it, freeing up precious time for tasks that need that human touch.
Let’s dive more into the benefits:
1. Automate mundane tasks
AI technology can automate repetitive and mundane tasks, such as customer service questions and data entry, freeing employees to focus on more critical tasks.
2. Boost efficiency
AI chatbots like ChatGPT are designed to handle large amounts of information quickly and accurately, meaning they can provide answers faster than humans. This can help boost efficiency.
3. Reduce human errors
Say goodbye to typos and miscommunication. AI chatbots are accurate, consistent, and quick when it comes to handling tasks. They can process large amounts of data without making mistakes. Ultimately, this reduces human errors that can cost time and money.
4. Improve customer service
Chatbots like ChatGPT are always ready when you need them. Integrating this technology into your helpdesk can drastically improve how your team handles customer support. Businesses that use AI technology to enhance customer service report increased customer satisfaction and loyalty.
5. Streamline processes
AI chatbots can quickly identify patterns in data, allowing companies to streamline processes and make them more efficient. Ultimately, this can help companies to save time and resources.
6. Enhance decision-making
Finally, AI chatbots like ChatGPT can provide detailed insights into customer behavior and preferences. This helps businesses make informed decisions based on data.
10 Ways to use ChatGPT to improve employee productivity
AI chatbots like ChatGPT are revolutionizing workplaces. These bots make it easier than ever for companies to increase productivity and efficiency with minimal effort. Let’s take a look at some ways employees can use ChatGPT to increase productivity:
- Automate customer service inquiries and reduce response times.
- Streamline the meeting scheduling process and manually eliminate the need to check for conflicts in calendars.
- Reduce human errors by using ChatGPT to analyze data and generate accurate reports.
- Improve customer support by providing a 24/7 virtual assistant who can answer customers’ questions quickly and accurately.
- Automate HR processes such as onboarding and document management.
- Quickly access relevant information from ChatGPT’s library of resources.
- Automatically generate reminders and notifications to ensure tasks are completed on time and with no missed deadlines.
- Automate follow-up emails so customers receive timely responses with minimal employee effort.
- Use ChatGPT’s AI-driven analytics tool to gain insights about customer behavior and preferences, creating better decision-making in the future.
- Generate detailed reports on task completion or customer feedback, eliminating the need for manual entry.
The impact of AI on businesses
When it comes to AI, we’re not talking about a futuristic Hollywood storyline anymore – the technology is here, and it’s already having an impact on businesses.
The most prominent way AI is changing the game is by adopting AI chatbots. These chatbots are taking customer service to a whole new level. With machine learning capabilities, these bots can understand complex customer queries, provide live support, and even learn from each interaction to improve their responses. By automating customer service tasks, companies can save time and money while freeing up human support agents to handle more complex issues.
But AI’s impact doesn’t end with chatbots. From automating repetitive tasks to predicting customer behavior, AI has the potential to transform the way organizations operate and compete.
AI chatbot platforms to watch in 2023
Choosing an AI platform can be intimidating. No worries – We’re here to help get you started. Here’s a list of some of the top AI chatbot companies to watch this year:
Capacity
We are starting off strong (and tooting our own horn slightly). Capacity is one of, if not the best, platforms for businesses looking to use chatGPT to improve employee productivity.
Capacity is a support automation platform powered by AI that helps deflect and prevent tedious questions and emails from hitting teams. The platform can answer over 90% of FAQs using NLP and machine learning technology.
Additionally, Capacity makes it easy for teams to store tacit knowledge, answer customer questions, and automate time-consuming tasks in one place.
See how AnnieMac Home Mortgage uses Capacity to answer 100% of inquiries:
ChatGPT
One of the most popular AI chatbot platforms from OpenAI is ChatGPT. They offer many services and features to help companies streamline processes. It is powered by natural language processing technology, enabling it to understand customer queries accurately and respond quickly.
IBM Watson (IBM)
IBM’s AI-powered chatbot platform, Watson, is designed to help businesses efficiently manage customer inquiries. It also offers a range of analytics and reporting tools. They help companies to understand customer behavior and preferences for better decision-making.
Kore.ai
Lastly, we have Kore.ai. Theyenables companies to create and manage bots for customer service. It has various features, including natural language understanding (NLU), machine learning, text-to-speech (TTS) capabilities, and more, to help businesses improve customer experience.
See why 1200+ companies choose Capacity’s AI chatbot to automate support. Try it for free today!
