Many organizations have experienced implementing the latest and greatest technology platform, spending tens of thousands of dollars and countless resources ensuring everything works, only to find out that no one wants to use or even knows how to use the new system. The same is true of knowledge management. You need to teach team members how to use it, why to use it, and best practices. Then, teach them the value.
In some organizations, KM may require some cultural changes and adequate coaching. Investment in the systems and tools is just the start. Training is also needed. It’s really about governance, process, people, and technology.