A knowledge base that scales.

A dynamic, self-managing knowledge base built for the needs of a growing organization.

Get in the know.

When it comes to knowledge bases, what you don’t know will cost you. Make sure you’re in the know before you buy.

AI-Native
Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Native HelpDesk
Native Workflow Builder
Third Party
Self-Service Portal
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AI-powered, so you can stop managing and start sharing.

  • No duplicate or conflicting exchanges.

    Whenever multiple answers to a single question are found in the knowledge base, Capacity provides alerts to verify which answer is correct.

  • Unmatched machine learning.

    With the assistance of machine learning, you’ll know for certain whether a particular answer is accurate or unhelpful to your team members.

The importance of AI-powered knowledge management

In the past, knowledge management was simply a system to store and organize information. However, when it comes to accessing the information that your team needs most, it’s necessary to find a tool that does more than organize information. To take the grunt work out of finding the knowledge you need, it’s necessary to look for features that can help you automate the process entirely for all parties involved. This includes your internal support team as well as your customers. 

Supporting internal teams.

When it comes to productivity in the workplace, searching for information can be a time-consuming distraction. Rather than looking through emails, folders, drives, and documents, or asking a coworker for their expertise, an AI-powered knowledge base that’s backed by chat can instantly share the information and tacit knowledge that lives in employee-focused resources like:

  • Company-specific or industry-specific acronyms.
  • Frequently asked questions and the corresponding answer. 
  • Employee handbooks.
  • Company policies and benefits.
  • Email threads from your internal helpdesk ticketing system.

Unlocking more knowledge with permissions. 

Storing generic information in a knowledge base due to security issues is outdated. Just because some information is sensitive shouldn’t mean that it can’t be easily accessible. An AI-powered knowledge base is smart enough to protect, store, and securely share sensitive information based on permission structures set in place. 

Automating sensitive information frees up time due to less admin work and improves the quality of life for your team while simultaneously keeping privacy a top priority. 

Supporting your customers.

In addition to providing your team with instant answers to frequently asked questions, it’s also critical to make sure your customers’ are getting the same level of support. When your current or prospective customers have questions, they shouldn’t have to search through webpages, make a phone call, or send an email. An AI-powered knowledge base that is backed by chat can instantly share information that is typically found in the form of: 

  • Frequently asked questions. 
  • Email threads from your customer support inbox.
  • Information that your subject matter experts have accumulated throughout the years.
  • Source documentation.

More than a knowledge base. 

At Capacity, our AI-powered knowledge base doesn’t stop at sharing the information that lives in your knowledge base. By backing up your knowledge with connections to the experts in your organization via our helpdesk, all answers can efficiently and effectively be answered without leaving the chat. 

When questions come in that require a team member’s expertise, Capacity can reach out to a human-in-the-loop by seamlessly creating a ticket for an expert on your team to resolve the issue. The expert will reach out to the user with an answer and the answer will also be added to the Capacity knowledge base so human intervention isn’t required the next time that question is asked.

The more you and your team use Capacity, the smarter it will become. Capacity uses built-in machine learning feedback systems to refine the answers it shares. On average, Capacity can successfully answer more than 84% of all inquiries without human interaction.

Please browse the featured options of knowledge management systems below. We made it a priority to share available and comparable features so users can efficiently review products.

One-to-one comparisons.