Capacity, our AI-powered knowledge base doesn’t stop at sharing the information that lives in your knowledge base. By backing up your knowledge with connections to the experts in your organization via our helpdesk, all answers can efficiently and effectively be answered without leaving the chat.
When questions come in that require a team member’s expertise, Capacity can reach out to a human-in-the-loop by seamlessly creating a ticket for an expert on your team to resolve the issue. The expert will reach out to the user with an answer and the answer will also be added to the Capacity knowledge base so human intervention isn’t required the next time that question is asked.
The more you and your team use Capacity, the smarter it will become. Capacity uses built-in machine learning feedback systems to refine the answers it shares. On average, Capacity can successfully answer more than 84% of all inquiries without human interaction.
Please browse the featured options of knowledge management systems below. We made it a priority to share available and comparable features so users can efficiently review products.