A dynamic, self-managing knowledge base built for the needs of a growing organization.
When it comes to knowledge bases, what you don’t know will cost you. Make sure you’re in the know before you buy.
Document Mining
Whenever multiple answers to a single question are found in the knowledge base, Capacity provides alerts to verify which answer is correct.
With the assistance of machine learning, you’ll know for certain whether a particular answer is accurate or unhelpful to your team members.
In the past, knowledge management was simply a system to store and organize information. However, when it comes to accessing the information that your team needs most, it’s necessary to find a tool that does more than organize information. To take the grunt work out of finding the knowledge you need, it’s necessary to look for features that can help you automate the process entirely for all parties involved. This includes your internal support team as well as your customers.
When it comes to productivity in the workplace, searching for information can be a time-consuming distraction. Rather than looking through emails, folders, drives, and documents, or asking a coworker for their expertise, an AI-powered knowledge base that’s backed by chat can instantly share the information and tacit knowledge that lives in employee-focused resources like:
Storing generic information in a knowledge base due to security issues is outdated. Just because some information is sensitive shouldn’t mean that it can’t be easily accessible. An AI-powered knowledge base is smart enough to protect, store, and securely share sensitive information based on permission structures set in place.
Automating sensitive information frees up time due to less admin work and improves the quality of life for your team while simultaneously keeping privacy a top priority.
In addition to providing your team with instant answers to frequently asked questions, it’s also critical to make sure your customers’ are getting the same level of support. When your current or prospective customers have questions, they shouldn’t have to search through webpages, make a phone call, or send an email.
An AI-powered knowledge base that is backed by chat can instantly share information that is typically found in the form of:
Capacity, our AI-powered knowledge base doesn’t stop at sharing the information that lives in your knowledge base. By backing up your knowledge with connections to the experts in your organization via our helpdesk, all answers can efficiently and effectively be answered without leaving the chat.
When questions come in that require a team member’s expertise, Capacity can reach out to a human-in-the-loop by seamlessly creating a ticket for an expert on your team to resolve the issue. The expert will reach out to the user with an answer and the answer will also be added to the Capacity knowledge base so human intervention isn’t required the next time that question is asked.
The more you and your team use Capacity, the smarter it will become. Capacity uses built-in machine learning feedback systems to refine the answers it shares. On average, Capacity can successfully answer more than 84% of all inquiries without human interaction.
Please browse the featured options of knowledge management systems below. We made it a priority to share available and comparable features so users can efficiently review products.
It isn’t your job to recall and recite document names—Capacity can handle that.
With an AI-powered chatbot, you can leave the level-0 answers to Capacity.
Dozens of out-of-the-box app integrations and a robust Developer Platform mean absolute extensibility.
Experience the flexibility to publish, schedule, or expire content as you see fit.
No need to copy and paste—add, store, and share knowledge that lives in documents.
No need to learn any special search tricks. AI and natural language processing will make the connection for you.
Access all the knowledge that lives across your apps via one central location.
No need to search around for information when you can just ask Capacity.
Discover exactly what knowledge provides your team and customers with the most value. Then share it.
Rather than a link to a document, access the exact information you wanted.
Feel secure knowing that Capacity gets better with time and helps teams do their best work.
Finding an answer to your question should be as easy as asking the person sitting next to you.
Integrate with your helpdesk and over 50 enterprise apps to store and share all organizational intelligence.
Enjoy managing your organizational knowledge with a platform built for the way people actually work.
