On January 24th, our Capacity team kicked off 2022 with a four day in-person event and traveled to Nashville, Tennessee for Mortgage Banker Association’s IMB Conference. We always look forward to every opportunity we have to make new connections and share the power of Capacity.
There were several sessions and events our team attended – here are our favorites:
Lenders One Party at Ole Red
We joined our partners from Lenders One at Ole Red for great food and networking. Our team enjoyed reuniting with people in person and meeting new partners and connections.
Special shoutout to Jason Wright, Director of National Programs and eMortgage Services, Justin Demola, President, of Lenders One and the rest of the Lenders One team for putting together such a fun event.
Right: Anthony Heumann, Account Executive, Daniel Orse, Account Executive, and Holley Hagopian, Inside Sales at Capacity
General Session: How To Make Smart Tech Decisions In 2022
Our team had the opportunity to watch a series of demos from various companies in the fintech industry. We saw some awesome tech solutions for IMBs.
IMBs are investing in their future by investing in their tech stacks as budgets tighten. Optimizing your tech stack allows you to discover the power of platforms compared to point solutions.
Opening General Session: The Strengths Revolution
In this session, Marcus Buckingham, New York Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution, and Bob Buckingham, President & CEO of MBA, spoke on how you can embrace and grow your employees’ strengths instead of focusing on improving their weaknesses. He emphasized the importance of trust in relationships, both personal and professional, as a foundation to build more resilient relationships. This approach proves to increase productivity, customer satisfaction, and ROI.
“Marcus’s session was very empowering,” says Josh Katz, VP of Partnerships. “Under Bob, MBA is doing great things. We’re proud to be a partner, and look forward to growing our partnership even more.”
How did this event set the tone for 2022?
In 2022, the mortgage industry will continue to see increasing risk.
“Many companies have already begun laying off employees in preparation for 2022,” says Holley Hagopian, Inside Sales. “This is a great opportunity for IMBs to embrace new technology to make up for lost headcount and eliminate the need for them to hire additional employees.”
According to experts at IMB 2022, they are expecting a 32% drop in mortgage originations this year, where 60% of mortgage originations come from IMBs.
“IMBs spend 62% of annual costs on sales and only 4% on technology today,” says Daniel Orse, Account Executive. “That presents a huge opportunity for businesses to adopt new tech as lenders begin laying off loan officers during the new year.”
Attending IMB 2022 allowed us to gain insights into what 2022 and 2023 will look like in the mortgage industry and how IMBs can prepare. One of the best ways IMBs can get ahead of the game is to implement support automation solutions.
How Capacity can help IMBs get ahead
Capacity helps IMBs clear up valuable time, so they can focus on more important tasks.
Capacity is an AI-powered mortgage support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
Mortgage clients leverage Capacity to scale their support functions, making Capacity available to their entire organization as a self-service option for employees to ask Scenario, Lock Desk, Compliance, Processing, IT and other procedural questions. They also use Capacity to effortlessly tap into key systems like ICE Mortgage Technology’s Encompass, and AllRegs to provide real-time access to guideline and loan information.