Does resilience impact digital transformation initiatives?

Companies faced unprecedented uncertainty and instability throughout 2020, with technology investments focused on returning to near-normal or maintaining some level of stability. In 2021, they’ll need to do the “simple” things using technology better to make their organizations more resilient.

Every industry faced uncertainty in 2020 during the COVID-19 pandemic. There wasn’t a crystal ball telling companies what to do or how to navigate through unprecedented times. Today, companies should focus on using technologies to improve resiliency with supply chains and customer interactions.

Data integration is also critical for organizations to use analytics and insights to drive agile business decisions. As more customers interact with businesses online. Expanding and improving upon your current digital channels is also the key to business resilience. If 2020 taught us anything, it’s that resiliency is the key to withstanding unpredictable situations.