Gone are the days when customer support teams needed to ask (what seemed like) a thousand questions just to determine what a frustrated user was seeing on their page. Nowadays, cobrowsing software (a shortened form of ‘collaborative browsing software’) allows teams from customer support to sales to speak directly with their customers or prospects in real time and navigate websites together.
Imagine an existing user has problems with a web app, or a new client needs help filling out a purchase order. Cobrowsing software not only increases the speed at which teams are able to respond to requests like these, but also results in higher satisfaction among customers and employees.
We’ll cover some of the best cobrowsing software offerings available in 2024 so you can readily integrate cobrowsing into your workflows (and, if you need help with those, check out how Capacity can streamline your work through powerful automations).
Cohere
Coming top of the G2 co-browsing software rankings, Cohere is co-browsing software aimed primarily at sales and customer teams. With one click, users can open a Cohere session and collaborate on the pages they are seeing on the Internet, with pointer, pen, and navigation tools all available.
Attracting a perfect 5 out of 5 stars on G2, Cohere is preferred because:
- Customer satisfaction with instant no-install support
- Session replays allow for product teams to see customer issues exactly as they happen, meaning they can develop solutions to common issues quickly and efficiently
- Cohere works out of the box and reduces the need for several overlapping software solutions
Cohere is transparent with its pricing. Plans start at $69 per seat per month and there is a 14 day free trial available.
Talkative
Aimed primarily at the contact center market, Talkative is another 5 out of 5 star ranked product on G2 that is especially helpful where teams need to integrate co-browsing software with their existing customer relationship management (CRM) or contact center management platforms.
Talkative customers rank it so highly due to:
- Outstanding customer support from the Talkative team, with many customers mentioning how Talkative goes out of its way to help its customers
- The availability of powerful integrations that allow customers to pursue a complete digital transformation strategy without having to write custom code to get apps to communicate
- Ability to tailor the platform to individual customer user cases
Talkative is one of the more expensive options on the market, starting at $199 per month for three users.
Pro Tip: Improve your customer experience with a support automation platform like Capacity. With Cobrowse, Automated Workflow, and Conversational AI features, Capacity is the all-around solution to provide top-notch support for your CS team and customers.
Surfly
Also ranking very highly on G2, Surfly aims to ‘upgrade any conversation’ by providing cutting-edge co-browsing and collaboration technology that performs even when the website being worked on is rich in video and audio content.
Among users’ reasons for giving Surfly an impressive 4.8 out of 5 stars on G2 are:
- Ability to start private team collaboration sessions instantly without the need for complicated software
- Excellent compatibility across various device types
- Being able to impress customers with real-time support
Surfly’s pricing is not available on its website, but Capterra reports that it starts at $31 per month.
Glance
Glance has earned a respectable 4.5 out of 5 stars on G2, keeping it top of mind as users look for the best co-browsing software solutions in 2022. While Glance’s marketing does suggest that it positions itself more as an enterprise solution, it does seem to be used by a variety of businesses, including startups and small businesses.
Customers report the following as the core benefits of using Glance:
- Straightforward to use without any complicated onboarding or installation procedures
- Can be integrated with popular CRM products, like Salesforce
- Attractive user interface that makes it easy to use for users on both sides of the ticket
To get pricing for Glance, customers need to request a demo and provide their usage information to a sales rep.
24sessions
24sessions combines embeddable website forms, speech-to-text transcription, AI goal trackers, screen recording, and co-browsing capabilities to deliver a highly customizable video call process for customer support.
Achieving a 4.3 out of 5 stars overall, customers cite the below reasons to stick with 24sessions:
- Ability to separate customer and colleague calls on video chatting software in a few clicks
- Ease of sharing documents at the same time as sharing screens
- Great customer service with hands-on implementation and support for technical or account issues
24sessions does not make its pricing public; instead, prospective customers have to fill out a form to get a quote based on their company size and intended use.
Or… do it all with Capacity!
Capacity is an innovative support automation platform that allows customer support teams to automate repetitive manual tasks using the power of AI. Capacity has industry-leading co-browsing technologies built in to provide users with an end-to-end solution that can be tailored to any industry.