We’re excited to share that Capacity has been named to the 2024 KMWorld AI 100 list. The list recognizes leading companies that are using AI to empower clients with intelligent knowledge management.
Capacity uses practical and generative AI to deflect tickets, emails, and phone calls—so teams can do their best work.
“It’s an honor to be recognized among industry leaders on the KMWorld AI 100 list. Awards like this underscore the importance of easy-to-access knowledge,” said Capacity CEO, David Karandish. “Today, it’s all about giving team members the knowledge they need to do their best work.”
Capacity’s Knowledge Base keeps all of an organization’s knowledge intelligently stored and dynamically self-managed, making it effortless to share with those who need it most. Whether empowering customers with search-powered self-service or automating email and chat interactions, the AI-powered Capacity platform enhances knowledge access for employees, agents and customers.
“It’s easy to become overwhelmed, even awestruck, at the amount of information about AI, particularly GenAI, thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can’t see, and generate new knowledge and insights boggles the imagination,” said Marydee Ojala, KMWorld Editor-in-Chief. “We at KMWorld are excited about the potential of AI to provide innovative KM solutions across the entire enterprise.”
Want to learn more about how Capacity supports intelligent knowledge management? Sign-up below for a demo.
