Capacity, a support automation platform, has been named to G2’s 2024 Best Software Awards, placing in the Top 50 of the AI Products and Customer Service Products lists. As the world’s largest and most trusted software marketplace, G2 is visited by 90 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.
David Karandish, Founder & CEO, noted, “These awards are the result of all the hard work our team has put in over the years. It’s really the customers who give out the awards, and we’re so grateful for their continuing trust. We’re very excited for the future of the Capacity platform and can’t wait to help more teams do their best work.”
“B2B software buyers, just like consumers, start their purchasing journey with research,” said Sara Rossio, Chief Product Officer at G2. “As the world’s largest software marketplace, G2 attracts more than 90 million buyers to our site each year – more than any other B2B marketplace – reaching those from companies of all sizes, in all industries. Based on their authentic feedback, we’re proud to announce the 2024 Best Software Award winners. Congratulations to the less than 1% of vendors listed on G2 who made one of our 30+ lists this year, achieving recognition driven by verified data rooted in the source that truly matters — authentic customer voice.”
G2’s 2024 Best Software Awards feature more than 30 different lists, ranking software vendors and products using G2’s proprietary algorithm, which is based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least 50 approved reviews during the 2023 calendar year. Scores reflect only data from reviews submitted during this evaluation period.
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G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on Twitter and LinkedIn.
Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support.
Along with our child brands Textel, Denim Social, and LumenVox, we offer support over web, SMS, voice, email, social, Slack, MS Teams, helpdesks, and more.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.