Chatbots can respond to questions such as “How much of a down payment do I need to make,” or “Which is better, an ARM or a fixed-rate mortgage?” Chatbots can also pass on who, what, when, and where data to loan officers about potential borrowers. Moreover, chatbots can route customers to the right team member. Chatbots can also deliver responses to customers outside of normal business hours increasing customer engagement and improving the customer experience.