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Web Concierge

With just one line of JavaScript code, Capacity’s proprietary Web Concierge can be installed on any website to capture leads and provide 24/7, Tier 0 customer support. It can also be installed on an intranet to answer team members’ frequently asked questions for a superior employee experience.

What can you do with Capacity’s proprietary Web Concierge?

  • Provide automated, 24/7 Tier 0 support to your customers.
  • Free up your staff by instantly and continuously resolving your customers’ FAQs.
  • Easily grow your organization’s knowledge base with our human-in-the-loop CoPilot routing.
  • Capture leads and automatically push prospect data to HubSpot or Salesforce.
  • Showcase last-minute deals and important announcements.
  • With Capacity’s WYSIWYG editor, provide rich responses with hyperlinked CTAs.

Web Concierge Features:

  • 40+ state-of-the-art NLP and ML algorithms.
  • White-label widget colors, and bot name, avatar, and personality.
  • Desktop, tablet, and mobile-friendly.
  • Answers that automatically expire for time-sensitive questions.
  • Customizable welcome messages.
  • Lead capture via dynamic contact forms.