Next Move, Inc. provides instant, precise answers for candidates

Next Move Healthcare is a healthcare staffing agency which places RNs and care professionals in fulfilling travel contracts. They turned to Capacity to provide candidates with faster access to real-time job information and credentialed support. Together, Next Move and Capacity save the team hours of time and drive faster recruitment funnels.

Problem

Finding the bandwidth to respond to candidates quickly and efficiently was a constant challenge for Next Move. Candidates often come to the Next Move team with the same questions about the same topics—pay, shift type, client facilities, traveling information, and more. 

With thousands of jobs available at any given time, Next Move’s team struggled to keep up with the constant demand for answers. This caused delays in communication, disruptions to hiring and placement processes, and overall frustration.

Solution

First, Next Move needed two key integrations: LaborEdge Nexus and Facebook Messenger. By connecting with an applicant tracking system (ATS), Capacity helps Next Move deliver job opportunities instantly to interested candidates. Also, with Messenger conversations pulled into our LiveChat console, recruiters can engage with qualified candidates instantly, in one platform.

“It can be kind of scary to decide on a vendor, and our experience with Capacity is that they have absolutely been worth every penny.”

Michael Dijak, Director of Allied Recruiting

Next, Capacity deployed its AI-powered Concierge onto Next Move’s website. Seeded by a robust knowledge base and integrated to the ATS, the chatbot provides instant answers to any burning question—in a matter of seconds.

Results

Since launching Capacity, Next Move, Inc. has seen significant improvement in their recruitment and onboarding efforts. 

“The work that [Capacity does] is on the cutting edge of artificial intelligence…It’s made a really significant, positive impact on our business.”

Michael Dijak, Director of Allied Recruiting

Since our AI can answer any question—whether it’s about qualifications, travel logistics, or specific details on open opportunities—Next Move team members can focus on more important, human tasks. In fact, here are all the results Next Move has seen: 

• 200 hours per week saved for team members
• 92% AI answer rate
• 24/7/365 candidate support, regardless of team bandwidth
• Increased lead flow and candidate engagement

Overall, Next Move has used Capacity to save staff hours of valuable time, convert placements faster, and elevate the candidate and client experience. It’s a win-win!