Give your members what they deserve: instant, round-the-clock concierge support.
If Capacity doesn’t know the answer, it will capture the site visitor’s contact information via our conversations feature and route the question to your CoPilot Console. From there, your support team can add the question and answer to the knowledge base, ensuring that the FAQ is answered from that point forward.
Credit unions attract people who are looking for a top-notch experience. A critical element of a stellar banking experience is the ability to quickly surface knowledge. Members need directions, holiday hours, the closest ATM, a refresher on how to log in—just ask your staff, we could go on.
You can’t possibly provide answers to all these questions all the time. That’s okay, that’s where Capacity comes in. Our secure, AI-native knowledge sharing platform is here for your members whenever they need it.
If you think your members will enjoy instant, 24/7 access to all the information they need, wait until your team members get a hold of Capacity. Not only will they have all of your credit union’s tacit knowledge at their fingertips, they’ll have one intuitive interface to connect to mission critical apps, docs, spreadsheets, and more.
Who do your team members ask when they have a question about a regulation, policy, or protocol? Is that person available 24 hours a day? Capacity is there to empower your team with the knowledge they need, when they need it. Let’s see what your team can really do.