We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners.
The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned from a figment of our sci-fi future to a necessity in our automated, customer-centric present.”
One of 10 winners, Capacity was recognized for its emphasis on voice AI technology and its fast-growing Contact Center capabilities.
Following several acquisitions in voice, SMS, and social media, Capacity now offers an omnichannel AI-powered platform that can automate both customer and team support—enabling businesses to streamline operations and improve business outcomes.
CEO David Karandish says, “We want to be in a position where you can manage all of your customer experience and all of your team experience through Capacity,” he said. “Customers need support everywhere. Our expanded platform will free up team members to do their best work while also building more meaningful relationships with their customers.”
Want to learn more about Capacity’s speech technology capabilities? Meet with our team today.
