Within the context of business, artificial intelligence (AI) is being deployed to build state-of-the-art helpdesk and conversational tools. Also known as chatbots, conversational interfaces powered by AI are far more intuitive than older rule-based versions of just a few years ago.
With AI, bots can understand a user’s natural language as well as the context of a given knowledge request. Additionally, these chatbots can explore applications and documents for knowledge, potentially saving organizations thousands of wasted work hours.