Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Industry

Use Case

Team

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

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Industries

Capacity can be used accross industries. Here are some examples of how Capacity can be used in your business.

Automotive

Give your teams the knowledge they need to drive revenue

Banking & Credit Unions

Ensure the right information is delivered to the right people at the right time.

Beauty

SMS and automation to keep your chairs full and clients happy.

BPO

Boost efficiency and reduce costs

Brokerage

Retain clients and nurture leads to directly impact the bottom line.

CPG

Unlock enterprise knowledge for faster CPG decisions

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Education

Deliver higher quality services at a lower cost while improving student outcomes.

Government

Streamline government operations, improve citizen support, and ensure compliance

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Healthcare

24/7 patient support and cost savings

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Industrial & Manufacturing

Ensure your client and team support can be as efficient as your other processes.

Insurance & Reinsurance

From claims services to sales to product marketing and beyond, get instant access to information.

Media & Entertainment

Customer support and engagement for media companies

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Mortgage

A mortgage automation platform that supports your borrowers, sellers, and support staff.

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Retail & Ecommerce

AI-powered customer support for retail brands

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Senior Living

Transform the way senior living communities operate and provide care.

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Service Providers

Lead capture, scheduling, and 24/7 support

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Technology & SaaS

An AI-powered platform to help you win more customers and keep the ones you already have.

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Travel & Hospitality

Customer service solutions for travel and hospitality

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Utilities

Keep the lights on with AI. Capacity helps utility companies reduce expenses, increase efficiency, and stay organized.

Wealth Management

Organize and maintain information from a variety of sources for a superior customer experience.

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