Track Activity Across the Full Customer Experience
A one-stop-shop to track customer and account activity.
![CRM](https://capacity.com/wp-content/uploads/2023/11/CRM.webp)
![Alternatives Overview](https://capacity.com/wp-content/uploads/2023/11/Alternatives-Overview.webp)
Cut customer tracking chaos
See the total picture of customer interactions with a CRM that tracks touchpoints across channels, from self-service activity to agent-assisted conversations.TRUSTED BY 2,000+ ORGANIZATIONS
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Understand cross-channel customer journeys
![](https://capacity.com/wp-content/uploads/2023/07/looking-glass-green.png-1.webp)
Insights
Gather data on customer interactions across email, chat, SMS and more.
![checkmark in a chat bubble](https://capacity.com/wp-content/uploads/2021/09/checkmark-chat.png)
Targeting
Identify target customers for proactive campaigns.
![Icon depicting app integrations](https://capacity.com/wp-content/uploads/2022/12/app-integration-sun-23-150x150-2.png)
Connectivity
Integrate with existing software platforms to track customer experience.