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3 QA Agent Tools to Reduce Handle Times and Boost Satisfaction
Nuance vs. Alternatives for Speech Recognition (ASR)
If you’re looking to switch from Nuance to another vendor, check out this guide for the best alternatives for speech recognition.
Generative AI vs AI: What’s Better for Customer Support?
How can AI improve customer support? Learn more about generative AI vs AI and what each can do to boost CX and lower expenses.
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech Technology Magazine.
NICE Names Textel by Capacity a Top Partner of the Year 2024
Earlier this week, NICE announced the winners of the NICE Top Partners of the Year awards at NICE Interactions 2024, the industry’s largest customer experience event.
4 Ways to Make the Case for an AI Roadmap
Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.
How Our Engineering Team Uses the Product they Built
See how Capacity’s Engineering team uses the Capacity platform to automate processes and get instant answers to FAQs.
Three Signs Your Support Team Needs a Helpdesk Solution
Internal teams and external customers can benefit from an AI-powered helpdesk solution.
Q&A with the SaaStr Annual 2022 Ground Team
Get to know the team heading to SaaStr Annual 2022. Hear how they got started in software and what trends they see in SaaS.
How Capacity Uses Capacity: Featuring our HR and Finance Team
Here at Capacity, we believe our platform has the power to transform businesses everywhere, including our own HR and Finance team.