Blog

12 Proven Ways to Improve Agent Productivity in 2026

Overworked agents and slow response times? Discover 12 proven strategies to improve agent productivity without sacrificing quality.

Why Contact Centers Need Conversation Intelligence Tools

Artificial Intelligence

Conversation intelligence software analyzes and acts on every customer interaction. Here’s what you need to know before picking a tool.

How to Improve Customer Experience in a Call Center: 10 Tips

Artificial Intelligence

Most call centers review just 2–5% of calls and pay $7–$13.50 per interaction. Here are 10 ways to improve CX in a call center and cut costs.

Types of AI in the Contact Center (And How They’re Used)

Contact Center AI

What types of AI can you use in the contact center? Explore the best applications of AI across customer support and operations.

Garbage In, Genius Out? Why Context Is the Real Competitive Advantage in Enterprise AI

Artificial Intelligence

Enterprise AI is only as good as the context behind it. Learn why context and organizational knowledge are becoming a real competitive advantage in AI.

CSAT vs NPS vs CES: 3 Key CX Metrics to Know in 2026

Customer Experience

What’s the difference between CSAT vs CES vs NPS? Learn more about these key metrics in customer support and experience.

9 Best Intercom Alternatives: Features, Pricing & Use Cases

Contact Center AI

The 9 best Intercom alternatives include Capacity, Zendesk, Freshdesk, Help Scout, Hubspot, HelpCrunch, Olark, Crisp, and Tidio. Users of Inercom often point its steep learning curve and feature limitations, which might have you thinking: is there a better fit out...