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6 Ways Personalized Customer Experience Drives Revenue in 2025
Even the slightest inconvenience can make customers leave for a competitor with just one click. That’s why delivering a truly personalized customer experience is no longer a nice-to-have—it’s what sets your service apart. And personalization goes far beyond dropping...
AI-Powered Outage Management: 6 Real-World Examples in 2025
When the lights go out, every second counts. Your team needs to spring into action—fast. Technicians and engineers race to fix the problem, but while they’re working behind the scenes, your customer support team is hit with a wave of calls, messages, and emails from...
Johnsonville’s AI Advantage: How an Answer Engine Solved a Data Overload Problem
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity acquires KLaunch — its 13th acquisition since 2023 — deepening conversational AI coverage in government, healthcare, and nonprofit sectors.
9 Use Cases for Generative AI in the Insurance Industry
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already leveraging AI, and another 45% are actively implementing it. That means nearly three-quarters of organizations are actively investing in...
13 Best YellowAI Alternatives for AI Automation in 2025
AI-powered agentic platforms are transforming the way businesses operate—speeding up workflows, boosting team efficiency, and cutting costs along the way. If you’ve explored this space before, chances are you’ve come across YellowAI chatbots and AI agents. YellowAI...
How to Unlock AI Contact Center Revenue
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely considered engines of growth. The challenges of rising costs, complex tools, and high customer expectations continue to put pressure on teams. But with the...
Contact Center Automation: Why It’s Time to Ditch Manual Processes
Too many tabs. Too many tools. Too much wasted time. If your Contact Center agents are juggling multiple systems just to complete basic tasks, you're not alone – and you're definitely not operating at peak efficiency. The root cause? A lack of Contact Center...
6 Best Practices for Implementing AI in Insurance
From underwriting and claims processing to customer service and compliance, AI can help insurance companies reduce costs, improve customer satisfaction, and increase operational efficiency. In fact, according to a recent survey from Glide of over 1,000 operations...
Capacity Secures $92M in Investments and Acquires Call Criteria and Verbio Technologies
Capacity has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform is accelerating its leadership in Contact Center technology with the acquisitions of Call Criteria and Verbio Technologies. These strategic...