What Capacity Answer Engine® Users Are Saying
Real comments left by real users in the Capacity Answer Engine App The main reason I'm currently loving Capacity Answer Engine is ... (Unedited in-app responses except for anonymization) "The opportunity to find what I'm looking for within a couple of seconds."...
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...
3 QA Agent Tools to Reduce Handle Times and Boost Satisfaction
To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...
Data Security: Capacity’s Answer Engine®
At Capacity, we understand the importance of data security for enterprise clients. That is why we have developed our Answer Engine® to prioritize data protection from the ground up, while seamlessly connecting to content at scale. With an ISO 27001 Certification...
Knowledge Management: The Hidden Problem for Every Business
Most businesses have a knowledge problem. Rather, they have a lot of it—and no good way to organize it. Despite the vast amounts of data available within a company, it can be almost impossible for any one person—whether in sales, marketing, product research, or senior...
3 Ways to Optimize an AI Platform for Maximum Success
You know you need AI…but how do you make sure it’s effective? Companies that use AI to enhance customer and employee support often see improved efficiency, lower operational costs, and enhanced customer satisfaction. But choosing one vendor from the hundreds on the...
What’s the Difference? Conversational AI Chatbots vs. Assistants for Business
AI isn’t so new anymore, but plenty of business leaders are still learning the differences between various technologies – and importantly, learning when to implement different tools. AI can reduce support costs and increase efficiency across your business, but with...
Global Consumer Brand Dramatically Improves CX within 90 Days of Implementing Conversational AI
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. Ross Tudor,...
How to Use AI Answers for Customer Support
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
What is an AI Answerer and How Can it Help with Customer Support?
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...