In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company’s revenue.

In this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.

In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.

In this episode of Practical AI: The Capacity for Good, Aytekin Tank, Founder and CEO of Jotform, joins James Diel to share his actionable insights on how business leaders can enhance their productivity and achieve more by automating their busywork and focusing on what really matters.

In this episode, Shep Hyken joins James Diel to explore the importance of building human relationships in customer service and what role AI plays in enhancing customer experience.

Listen to Episode 5 of Practical AI: The Capacity for Good with special guest Annette Franz.

Listen to Episode 4 of Practical AI: The Capacity for Good with special guest Charles Schiele.

Listen to Episode 3 of Practical AI: The Capacity for Good with special guest Ian Golding.

Listen to Episode 2 of Practical AI: The Capacity for Good with special guest Dan Gingiss.

Listen to Episode 1 of Practical AI: The Capacity for Good with special guest Ayman Husain.

Jen Peachman, Manager of Strategic Partnerships at Capacity, joins Certified Credit to discuss the future of AI inside the mortgage industry.

In this episode of The Support Automation Show, a podcast by Capacity, Melissa Kwan, Co-Founder and CEO of eWebinar, joins us.