CPG Analytics in 2025: How AI Is Transforming Insights
There are three things that matter in today’s consumer packaged goods market: speed, precision, and data-driven insights. Moving faster than competitors. Resurfacing trends in time to capture new market opportunities. Refining sales and marketing strategies on the...
6 Ways AI Powers CPG Consumer Insights for Faster Decisions
Your CPG company is drowning in data—and you know it. SharePoint folders bursting with reports. Vendor dashboards collecting digital dust. Internal drives filled to the brim with spreadsheets that no one opens or even knows exist. You have so much data scattered...
AI in CPG: Transforming Consumer Goods With Smarter Insights
The consumer packaged goods (CPG) market has never been more competitive. Part of that is because smaller, more agile brands are rewriting the playbook. In the US, up-and-coming players captured about 40% of the overall growth in consumer products in the first half of...
Government Workflow Automation: 3 Real-World Examples
Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%....
Top 8 Benefits Of AI For Government Call Centers
Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer...
5 Ways AI is Modernizing Government Customer Experience
Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government...
How AI Helps BPO Contact Centers Win More Clients
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition....
AI for BPO Call Centers: How Can You Gain a Competitive Edge?
You’ve got the talent and the trust—now you need the tech to prove it. Your BPO (Business Process Outsourcing) call center already has skilled support teams and businesses eager to work with you. What’s missing? The right technology to demonstrate you can...
RAG vs ChatGPT
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very...
6 Ways AI for Hotels Boosts Customer Experience and Profits
Imagine having a tireless team member who simultaneously boosts your marketing ROI, converts browsing visitors into booked guests, and delights customers without ever taking a coffee break. AI for hotels isn't just another tech trend—it's the competitive...