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Sentiment Analysis Tools: How They Work + Top Picks for 2026
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
Sierra AI vs. Capacity: Key Differences, Pros, Cons, and Verdict
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
10 Best HappyFox Alternatives in 2026 (Compared)
If you’re exploring ways to automate your customer support, chances are you’ve come across HappyFox, an AI-powered support platform. With features like seamless helpdesk integrations, AI agents, conversational bots, and more, it’s widely used to enhance customer...
The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of...
AI in Hospitality Marketing: 7 Examples That Drive Bookings
Picture this: You step off a flight, exhausted and ready to collapse into bed. But instead of standing in a lobby line, clutching crumpled confirmation emails, your hotel room key is already waiting on your phone. Your preferences? Already loaded. Your late checkout...
4 Real-World Examples of How to Use Chatbots for Higher Education
With shrinking budgets, stretched support teams, and increasing expectations for on-demand service, colleges and universities are turning to AI-powered chatbots to modernize how they operate. Far beyond simple help desk tools, AI chatbots for higher education can now...
10 Best Document360 Alternatives in 2026 Compared & Reviewed
Managing your corporate knowledge isn’t the easiest task. That’s why tools like Document360 promise to take your scattered data and turn it into an accessible knowledge base management system to power your internal and external support. However, if you’re tired of...
From Vision to Value: Identifying AI Opportunities That Drive Real Impact
AI is everywhere. You can't scroll through LinkedIn without seeing another post about how it's "transforming business" or "revolutionizing workflows." But here's the thing, most companies are still trying to figure out where to actually start. AI strategy consulting...
Playing Two Truths and a Lie with LLMs
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all...
Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity's conversation intelligence capabilities, providing clients with a unified platform for optimizing...