Eglė Račkauskaitė

Content Writer

Egle Rackauskaite helps SaaS and B2B brands connect with their audiences through clear, conversational content. She specializes in AI, customer experience, business and workforce management, and automation topics, with a strong focus on SEO and AEO to drive organic visibility and reach.

Most Recent Articles

Call Center Training Guide: 6 Best Practices, KPIs & Automation

July 21, 2026

Call centers employ thousands of people across countries each year. However, the customer support sector has one of…

Top Call Center Productivity Metrics & 6 AI Platforms for 2026

July 16, 2026

Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then…

What Is Call Center Coaching? 8 Strategies for 2026

July 16, 2026

Discover 8 proven call center coaching strategies that improve CSAT, FCR, and agent retention. Plus a step-by-step action…

Call Center Quality Monitoring Guide: AI, KPIs, 10 Tools (2026)

July 15, 2026

A practical guide to call center quality monitoring. What it is, how AI improves CX and KPIs, and…

AI Agent Assist Software: Use Cases & Top 7 Tools (2026)

July 15, 2026

Discover how AI agent assist software boosts productivity by 15%+. Explore top use cases by industry and the…

10 Auto QA Features to Scale Your Contact Center in 2026

July 13, 2026

A 2026 guide to auto QA features for contact centers: how scoring works, what to look for in…

14 Contact Center KPIs to Track With Formulas and Benchmarks

June 30, 2026

Speed, quality, cost: see the contact center KPIs worth measuring, how to calculate each, where you stand vs.…

Best Call Center Workforce Management Software (2026 Guide)

June 18, 2026

The way you manage your team is reflected in how productive, motivated, and efficient they are when interacting…

7 AI Solutions for Automotive Customer Experience in 2026

May 29, 2026

From dealership ops to contact centers, discover the best AI solutions for automotive customer experience and how to…

How to Automate Customer Service in 5 Steps (2026 Guide)

May 22, 2026

Automated customer service can resolve 30%+ of cases. Learn what to automate, when to use live agents, and…

Contact Center Analytics: 4 Ways AI Improves CX and Boosts Revenue

May 15, 2026

What is contact center analytics and how does AI improve it? Explore the 4 types, real benefits, and…

Cresta Agent Assist vs Capacity: Which AI Tool Wins in 2026?

May 15, 2026

Not sure whether to go with Cresta vs Capacity? We break down features, pricing, and real customer reviews…

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